Customer Service Charter
Introduction
Retrofit Business Pact is committed to delivering exceptional auditing, accounting, tax, and advisory services tailored to our clients’ unique needs. This Customer Service Charter outlines our commitment to providing high-quality services, ensuring client satisfaction, and maintaining the highest standards of professionalism and integrity.
Our Commitment
Integrity: We uphold the highest ethical standards, ensuring transparency, independence, and confidentiality in all our engagements.
Excellence: We are dedicated to delivering high-quality services with precision and a commitment to exceeding client expectations.
Innovation: We embrace cutting-edge technologies and innovative solutions to address unique client challenges and opportunities.
Client-Centric Approach: Our client-centric philosophy ensures personalized attention and fosters strong collaborative partnerships built on trust.
Professionalism: We maintain professionalism in every interaction, demonstrating reliability and a commitment to continuous improvement.
Service Standards
Quality Assurance: We adhere to international standards and best practices to ensure high quality control and technical excellence standards.
Timely Response: We respond to all client inquiries and requests promptly and efficiently.
Confidentiality: We maintain strict confidentiality of all client information and ensure data security.
Transparency: We provide clear and accurate information about our services, fees, and processes.
Feedback Mechanism: We encourage client feedback and use it to improve our services continuously.
Client Rights.
To receive professional and courteous service at all times.
To have their information handled with the utmost confidentiality.
To be informed about the progress and outcomes of services provided.
To provide feedback and have their concerns addressed promptly.
Client Obligations
To provide accurate and timely information necessary for service delivery.
To communicate any concerns or issues promptly.
To meet agreed deadlines and terms of payment.
Services Offered
- Audit Services: Annual Audit, Special Audit/Assignment, Internal Audit, Forensic Audit, Project Audit, Accounting Package/System Audit.
- Business Plan and Development: Business registration, BRELA Annual return filing, Company updates, Financial Planning, Business plan preparation, Concept note generation, Business proposal write-ups, NGOs online registration.
- Risk Management: Risk management consultancy, Procurement fraud assessment, Fraud and misconduct diagnostics, Internal audit function handling, Governance risk and compliance solution, Risk assessment, Actuarial liability valuation.
- Project Management and Consultancy: Reviewing current project management processes, providing an overview of weaknesses, recommendations for better processes and controls, implementation support, and change management.
- Tax Advisory Services: Tax planning and compliance, tax dispute resolution, VAT advisory, transfer pricing, tax health check, and tax training.
- Training Services: Customized training programs in accounting, auditing, tax, business development, and project management.
Contact Information
Head Office: Dar es Salaam, Hse No. 25 Maji Mengi Street, Mikocheni B, P.O. Box 8004, Dar es Salaam, Tanzania.
Email: info@retrofitbusinesspact.co.tz
Website: https://retrofitbusinesspact.co.tz
Client Meeting Office: Arusha, P.O. Box 1118, Arusha.
Email: mike.walter@retrofitbusinesspact.co.tz
Feedback and Complaints
We value your feedback and are committed to addressing any complaints promptly and fairly. Please contact us at the above details for any feedback or complaints.